I bought this awesome bag a year and a half ago before going to France. It has thin cables in the strap and a mesh of even thinner cables across the lower sides and bottom. So that no one can just cut the strap off your bag or slash the bottom open. And I have met people who have had both happen to them. Well, my awesome bag proved that it had a major flaw a couple of months ago: the nice hook that allows you to put the strap around a solid fixture (say, a table) parted ways with its friend that held it to the bag. Permanently. I've been using a zip tie to hold the strap on, but it isn't the same as being able to hook it around stuff!
So, after being sad for a while, I realized that my bag was still under warranty. But I lost the receipt. But then I remembered the wonders of REI! It was bought under a membership, so they keep all your info on their computer. When I walked in with my wonderful bag and explained the issue, they told me to get a new awesome bag and exchanged it. Easy as that!
And the hook that broke? Yep, it's since been updated.
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I try to tell people here REI is the best (we have 1 location) and they just don't believe me. We're super excited to hear about Fes, good luck packing!
ReplyDeleteI do love REI, they have the coolest stuff.
ReplyDeleteJennie (Vess) used to work at REI in Tacoma so I have even been there ;-} I am very glad you are setting out well outfitted! I will be happy to share your good experience with anyone who asks what I know about REI.
ReplyDeletexoxoxox
It won't let me post, has given me 6 word verifications so far, sad mom,